Before clearing the cache from your web browser it is advisable to perform a force reload of the users browser. please follow the below KA and if this does not resolve the issue then proceed back to this KA.

https://help.openfreight.com.au/help/openfreight-page-unresponsive-fix

Clearing your web browser's cache, cookies, and history may remove data such as the following:

  • Saved passwords
  • Address bar predictions (e.g. Chrome, Firefox)
  • Web application configurations
  • Active sessions, etc.

While you should clear your web browser's cache, cookies, and history periodically in order to prevent or resolve performance problems, you may wish to record some of your saved information first.

For information about your web browser's cache, cookies, and history, see the following Wikipedia pages:

 

Chrome

  1. In the address bar, enter: chrome://settings/clearBrowserData

  2. Select the following:

    • Browsing history
    • Download history
    • Cookies and other site and plug-in data
    • Cached images and files

  3. From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.

  4. Click Clear browsing data.

  5. Exit/quit all browser windows and re-open the browser.

 

Firefox

  1. From the History menu, select Clear Recent History. If the menu bar is hidden, press Alt to make it visible.

  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.

  3. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.

  4. Click Clear Now.

  5. Exit/quit all browser windows and re-open the browser.

 

Safari

  1. From the Safari menu, select Clear History and Website Data.

  2. Select the desired time range, and then click Clear History.

  3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

 

Microsoft Edge

  1. In the top right, click the Hub icon (looks like three horizontal lines).

  2. Click the History icon, and then select Clear all history.

  3. Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.

  4. After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.

 

Internet Explorer 9+

Notice: On January 12, 2016, Microsoft ended support for Internet Explorer versions prior to version 11. We strongly recommend that you upgrade to a new operating system if your current system does not support Internet Explorer 11.

  1. Select Tools (via the Gear Icon) > Safety > Delete browsing history. If the menu bar is hidden, press Alt to make it visible.

  2. Deselect Preserve Favorites website data, and select:

    • Temporary Internet files or Temporary Internet files and website files
    • Cookies or Cookies and website data
    • History

  3. Click Delete. You will see a confirmation at the bottom of the window once the process is complete.

  4. Exit/quit all browser windows and re-open the browser.